Arrival

Please arrive 5 - 10 minutes early for your appointment to allow a stress free book-in and to enjoy your valuable chill out time. Being on time for your appointment is very much appreciated. Regretfully late arrival for your appointment will result in a reduction of your treatment time. This is a courtesy to our other clients.

Cancellation Policy

Please note: We respectfully require at least 24 hours notice to cancel any appointment. If less than 24 hours is given a 50% cancellation charge will be incurred.


Feedback/Customer Care Card

We want to know what you think of us! Any feedback is welcomed, on our services, our staff, your experience and any improvements you would like to see. Just complete the card available at the front desk.

Gift Vouchers

Treat someone special with an Elysium experience, gift vouchers make a thoughtful gift for any special occasion and can be purchased over the telephone with a debit or credit card. Vouchers are valid for 6 months and can be for a particular treatment or stated amount. For an extra special treat, we can organise flowers, cake and even Champagne.

Car Parking

There is ample parking in car park 1st left after the salon, which we would ask you to use. Parking outside the salon is accepted however please be aware of surrounding residents and their homes.

Spa Packages / Parties
and Events

Spa packages are the ultimate relaxing experience. You can enjoy this by yourself or accompanied by your partner or friends. Elysium is the ideal venue for parties, entertainment and special occasions, - click on treatments – spa packages.

Terms & Conditions

A minimum deposit of 50% of the treatments total value is required when booking any package, party package or multiple treatments exceeding 1 hour. This is non-refundable if cancellation is made with less than 4 days notice.

All treatment times quoted in this brochure are approximate and include undressing/dressing if applicable.

Consultations are complimentary & confidential.

When booking with a gift voucher you must quote the number, you are advised to book at least a month in advance, to ensure an appointment before the voucher expires.

Expired gift vouchers cannot be used without exception.

Please turn off the volume on your mobile phone.

Smoking is strictly prohibited throughout the building.

The Elysium cannot be held responsible for any loss or damage to personal items, please leave valuables at home.

In the unlikely event that you have any cause for complaint please inform a member of staff before you leave. We will do our utmost to ensure your satisfaction.